hbh99 Responsible Gaming
At hbh99, we believe that gambling should always be a source of entertainment — never stress, debt, or harm. Our responsible gaming framework gives every Bangladeshi player the tools, information, and support needed to stay in control at all times.
Our Responsible Gaming Commitments
These six pillars underpin every decision we make about player safety at hbh99. They are not optional features — they are core to how we operate.
Strict 18+ Enforcement
hbh99 operates a zero-tolerance policy toward underage gambling. Every new account undergoes age and identity verification before any real-money play is permitted. Players must be 18 years or older to register and deposit on our platform.
Player-Controlled Limits
You decide how much you deposit, how long you play, and how much you wager. hbh99 provides easy-to-use controls inside your account settings so you can set daily, weekly, or monthly deposit and loss limits at any time.
Self-Exclusion on Demand
If you feel that gambling is no longer fun, you can exclude yourself from hbh99 for a defined period — from 30 days up to a permanent ban. Self-exclusion is free, takes effect immediately, and cannot be reversed during the chosen period.
Session Time Reminders
Long gaming sessions can distort your sense of time. hbh99 lets you set session time alerts that notify you when you have been playing for a set duration, so you can take regular breaks and keep a healthy perspective on your activity.
Reality Check Notifications
Our reality check feature provides regular on-screen summaries of your net win/loss position during each session. These honest, unfiltered snapshots help you make informed decisions about whether to continue playing or stop for the day.
24/7 Dedicated Support
Our trained support agents are available around the clock — Bangladesh Standard Time — to assist with responsible gaming concerns. Whether you need help setting a limit or want to discuss self-exclusion options, help is always one message away.
1. 18+ Age Restriction Policy
hbh99 is a gambling platform intended exclusively for adults aged 18 years and above. This is a firm, non-negotiable requirement that applies to all players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or region.
When you register an account with hbh99, you confirm that you are at least 18 years of age. To verify this, we require all players to complete our Know Your Customer (KYC) process, which includes submission of a valid government-issued identity document such as a National Identity Card (NID), passport, or birth certificate. Accounts that cannot confirm the player's age will be suspended until verification is completed, and any winnings accrued prior to successful verification may be withheld pending review.
Important Notice — 18+ Only
If you are aware of a minor attempting to access hbh99, please report this to our support team at [email protected] immediately. We take underage gambling extremely seriously and will act swiftly on all such reports. Gambling by persons under the age of 18 is strictly prohibited and may have serious consequences for both the minor and any adult who facilitated access.
2. Responsible Gambling Tools
hbh99 provides a comprehensive set of built-in tools to help you manage your gambling activity responsibly. These tools are available free of charge inside your account settings and can be updated at any time. Reducing a limit takes effect immediately; increasing a limit is subject to a mandatory 24-hour cooling-off period to prevent impulsive decisions.
Deposit Limits
Set a maximum amount you can deposit into your hbh99 account per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets.
Available NowLoss Limits
Cap the total amount you are willing to lose within a given period. When your loss limit is reached, hbh99 will automatically prevent further wagering until the limit period resets.
Available NowSession Time Limits
Define how long each gaming session can last. You will receive an alert when your chosen time is approaching, and your session will be closed automatically when the limit is reached.
Available NowReality Check Alerts
Receive periodic pop-up notifications summarising your current session's win/loss position, time played, and total amount wagered. Set the alert frequency to every 15, 30, or 60 minutes.
Available NowTime-Out / Cool-Off Period
Take a short break from gambling by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During this period your account remains open for withdrawal but all betting activity is suspended.
Available NowWager Limits
Set a maximum single-bet stake to prevent placing wagers that exceed a comfortable amount. This is especially useful when playing high-variance games such as jackpot slots or live casino tables.
Available Now3. Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available to hbh99 players. When you self-exclude, your account is locked and you will be unable to log in, deposit, or place bets for the duration of your chosen exclusion period. You will also be removed from all marketing communications for the duration of the exclusion.
Self-exclusion periods available at hbh99 are: 30 days, 60 days, 90 days, 6 months, 1 year, 3 years, and permanent exclusion. Once activated, a self-exclusion cannot be reversed before the end of the chosen period — this is intentional, as impulsive attempts to reverse an exclusion are a recognised pattern in problem gambling behaviour.
To activate self-exclusion on your hbh99 account, follow these steps:
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1
Log in to Your Account
Access your hbh99 account using your registered username and password from the login page.
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2
Navigate to Responsible Gaming Settings
Go to Account Settings and select the "Responsible Gaming" tab from the menu.
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3
Select Self-Exclusion
Click on "Self-Exclusion" and choose your preferred exclusion duration from the available options.
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4
Confirm Your Decision
Read the confirmation notice carefully, then confirm your exclusion. The restriction takes effect immediately upon confirmation.
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5
Withdraw Any Remaining Balance
Your remaining account balance can still be withdrawn during the exclusion period. Contact support at [email protected] if you need assistance processing a withdrawal after exclusion.
Prefer to self-exclude via support? If you find it difficult to navigate the self-exclusion settings yourself, contact our support team at [email protected] and a trained agent will process the exclusion on your behalf within minutes.
4. Deposit & Spending Limits
Keeping track of how much you spend on gambling is one of the most effective ways to maintain a healthy relationship with betting and casino games. hbh99 makes it straightforward to set hard limits on your deposit and wagering activity directly from your account dashboard.
How Deposit Limits Work
You can set a deposit limit in Bangladeshi Taka (৳) on a daily, weekly, or monthly basis. For example, you might set a monthly limit of ৳5,000 to ensure that gambling expenditure stays within a proportion of your income that you are comfortable with. Once you reach your limit, hbh99 will block any further deposit attempts until the period refreshes.
Reducing vs Increasing Limits
- Reducing a limit takes effect immediately and without delay. This is by design — if you decide you need to spend less, that decision should be honoured right away.
- Increasing a limit is subject to a mandatory 24-hour waiting period. The delay is a built-in safeguard to prevent players from impulsively raising their limits during a session when emotions are running high.
Loss Limits and Wager Limits
In addition to deposit limits, hbh99 offers loss limits (a ceiling on how much you can lose in a given period) and single-wager limits (a cap on individual bet sizes). Using a combination of all three types of limit gives you the most comprehensive control over your gambling spend.
Practical Tip from hbh99
A common approach used by recreational players is the "one-percent rule": set your monthly deposit limit to no more than one percent of your monthly take-home income. This keeps gambling firmly in the entertainment budget category and prevents it from encroaching on essential expenses like rent, food, or household bills.
5. Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. hbh99 encourages all players to periodically reflect on their gambling habits. The following warning signs may indicate that gambling is becoming harmful. If several of these apply to you, we strongly recommend reaching out to our support team or one of the external help resources listed in the next section.
Chasing Losses — Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes in the process.
Gambling with Money You Cannot Afford — Using funds intended for rent, groceries, school fees, or other essential expenses to fund your gambling activity.
Hiding Gambling Activity — Feeling the need to conceal how much time or money you spend on gambling from family members, friends, or colleagues.
Inability to Stop — Finding it very difficult or impossible to stop gambling even when you intend to, or when you have promised yourself or others that you would.
Neglecting Responsibilities — Missing work, skipping important family or social events, or failing to meet obligations because of time spent gambling.
Borrowing Money to Gamble — Taking loans, borrowing from friends or family, or using credit cards specifically to fund gambling activity.
Mood Dependent on Outcomes — Experiencing significant mood swings — elation after wins and severe distress, anxiety, or irritability after losses.
Gambling to Escape Problems — Turning to gambling as a way to cope with stress, depression, loneliness, or difficulties in daily life rather than for entertainment.
6. Support Resources & Helplines
If you recognise problem gambling behaviour in yourself or someone close to you, please know that help is available and that seeking support is a sign of strength, not weakness. hbh99 encourages players to reach out through any of the following channels:
hbh99 Support Team
Our trained responsible gaming agents are available 24/7. Email us at [email protected] or use the live chat feature on the platform. We can activate limits, process self-exclusion, or simply provide a confidential conversation.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of individuals who share a common desire to stop gambling destructively. Their programme of recovery is based on mutual support and lived experience. Look for meetings in Dhaka and other major cities across Bangladesh.
National Mental Health Helpline
Bangladesh's national mental health helpline provides confidential support for individuals experiencing distress, anxiety, or compulsive behaviours. Counsellors are available to speak with you in a safe and non-judgmental environment.
Trusted Friends & Family
Sometimes the most important step is talking to someone close to you. Opening up to a trusted friend or family member about gambling difficulties can be the catalyst for positive change. You do not have to face this alone.
7. Protecting Minors
Keeping children and young people safe from exposure to gambling is a shared responsibility between hbh99, parents, and guardians. We take every reasonable step to prevent minors from accessing our platform, but we also encourage households to implement additional protections at the device and network level.
Steps We Take
- Mandatory age declaration during account registration.
- KYC identity verification before real-money play is permitted, including document review.
- Monitoring of account activity for patterns that may suggest underage access.
- Immediate suspension of any account where underage access is suspected, pending investigation.
Steps Parents and Guardians Can Take
- Install parental control software on shared devices to restrict access to gambling websites.
- Keep your hbh99 account credentials private — do not share your username, password, or logged-in devices with anyone under 18.
- Log out of your hbh99 account when not in use, especially on shared family devices or smartphones.
- Talk openly with young people about the risks associated with gambling and why it is an activity strictly reserved for adults.
- Contact hbh99 support immediately if you suspect a minor has accessed or attempted to access your account.
Parental Controls: Free parental control tools are available for most devices and operating systems, including Android, iOS, and Windows. We recommend enabling these controls on any household device that may be used by children, regardless of whether hbh99 is installed.
8. Contact Our Support Team
hbh99's responsible gaming support team is here to help you at every step. Whether you have a simple question about limit settings, need guidance on self-exclusion, or just want to talk through your concerns confidentially, we are available at any hour of the day or night.
- Email: [email protected]
- Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
- Response Time: Responsible gaming requests are treated as high priority. We aim to respond within 1 hour during standard hours and within 3 hours overnight.
- Confidentiality: All responsible gaming conversations are treated with complete confidentiality. Your concerns will never be shared with third parties for any purpose other than providing you with appropriate support.
You can also review our Frequently Asked Questions page for quick answers about account limits, self-exclusion, and other responsible gaming topics. For the full terms governing your use of hbh99, please read our Terms & Conditions.
Play Smart. Play Responsibly. Play with hbh99.
Gambling is entertainment — it should be fun and within your means. Set your limits, use our tools, and enjoy the full hbh99 experience with confidence. If you ever need help, our team is one message away.